FAQ
Below are frequently asked questions and their answers. If your question isn't on this list, please don't hesitate to reach out via our contact page and we will respond to your question shortly.
- Are Dubia Roaches good feeder insects?
- Yes, Dubia Roaches are high in protein, calcium, and moisture making them very healthy for your pet. They are also lower in chitin than other feeders making them easier for your pet to digest them.
- My roaches came dead! What do I do?
- Pease contact us immediately via our contact page. Also, put them in a warm environment and see if they start moving again. This can happen if they are cold. If they do come back, they will be perfectly healthy and can be fed to your pet as usual.
- My package says "delivered" but I can't find it. What do I do?
- Please search in all unusual places the mailman may have placed it. If you still cannot find it, please contact the postal service as they can usually sort this type of thing out.
- Do you provide an overcount on Live Insects?
- Yes, we do. Since we use a weight method to count your feeders, we always provide an overcount to ensure everyone gets what they pay for and more!
- What days do you ship?
- We generally only ship Mondays and Tuesdays but will occasionally ship on Wednesdays.
- How do you pack live insects?
- All live insects are packed in a cardboard box enclosed in a large priority envelope.
- Do you ship to Florida or Hawaii?
- No.
- What do I do if there is a mistake in my order?
- Please send us a message via our contact page immediately.
- Do your live insects bite?
- Never! Dubia Roaches will never bite you or your pet.
- How long are you usually out of stock of Dubia Roaches for?
- We are generally never out of stock for over a week.
- If I purchase reoccurring delivery, will I still receive Dubia Roaches even when they are out of stock?
- Yes! If you choose reoccurring delivery, you are automatically tallied into each week which means no worries about stock issues.